Refund & Cancellation Policy

Last updated: 9 August 2026

This policy explains our position on cancellations and refunds for IBS 360°, SAMADHAN, and the IBS 360° Course. Please read it carefully before you place an order.

No refunds, under any circumstance. All payments made to us, including the ₹200 pre-booking amount, are strictly non-refundable once paid. This applies regardless of the order status: before dispatch, after dispatch, before your course access key is generated, or after. We do not offer refunds for change of mind, non-usage, dissatisfaction, or any other reason. By completing a payment on this site, you acknowledge and accept this no-refund policy.

1. Pre-booking fee (₹200)

The ₹200 pre-booking fee reserves your discounted checkout for IBS 360° and is non-refundable under any circumstance, including if you later choose not to complete your order. If you do complete your order, the fee is adjusted against your final payment; it is not separately refundable on its own or in any other case.

2. Order cancellation — physical books (IBS 360° / SAMADHAN)

Once an order is placed and payment is received, it cannot be cancelled for a refund, whether or not the book has been dispatched. If you contact us before dispatch, we may, at our sole discretion, be able to change the shipping address or edition on an existing order, but the payment itself remains non-refundable.

3. Order cancellation — IBS 360° Course (digital)

Once an order is placed and payment is received, it cannot be cancelled for a refund, whether or not your access key has been generated. All digital course purchases are final from the moment of payment.

4. Free resources

Free resources (such as the Decision Engine PDF) are provided at no cost and are not eligible for any refund claim, as no payment is collected.

5. Exceptions required by law

The only exception to this no-refund policy is where a refund is strictly required by applicable Indian consumer protection law (for example, where we are wholly unable to deliver the book at all, such as a discontinued edition, and no alternative or replacement can be provided). Any such refund, if legally mandated, would be issued to the original payment method used at checkout, via Razorpay, and may take approximately 5–7 business days to reflect after it is initiated. Outside of such legally mandated cases, no refunds are given.

6. Non-refundable situations

Any cancellation request, at any stage of the order, for physical books or the digital course
Change of mind, non-usage, or dissatisfaction with the product
Incorrect shipping address or contact details provided by you, resulting in non-delivery
Delay caused by the courier/logistics partner beyond our control (see our Shipping Policy)
Any misuse, resale, sharing of course access, or unauthorised reproduction of the material (see our Terms & Conditions)

If you believe you received a materially wrong or defective physical item, contact us — we may, at our discretion, arrange a replacement copy; this is not a refund and does not apply to the course.

7. Contact us

Email sparshdodanica@gmail.com or WhatsApp +91 77190 11388 with your order ID and a brief description of any issue, and we'll get back to you promptly. Please note this contact route is for order/delivery support, not refund requests, which are governed strictly by this policy.